> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sedata-ai.tech/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> How to get help and report issues.

## Channels

<CardGroup cols={2}>
  <Card title="Email" icon="envelope" href="mailto:support@sedata-ai.tech">
    `support@sedata-ai.tech` — for account, billing, and security issues.
  </Card>

  <Card title="GitHub Issues" icon="github" href="https://github.com/sedata-ai/sedata-ai-packages/issues">
    Bug reports, feature requests, doc fixes for the SDK packages.
  </Card>

  <Card title="Status" icon="signal-stream" href="https://status.sedata-ai.tech">
    Live status of the OTLP ingest and safety APIs.
  </Card>

  <Card title="Dashboard" icon="gauge" href="https://app.sedata-ai.tech">
    `app.sedata-ai.tech` — your traces, metrics, and API keys.
  </Card>
</CardGroup>

## Filing a useful bug report

When you open an issue, include:

1. Package version: `npm ls @sedata-ai/mcp`
2. Node version: `node --version`
3. Minimal repro: server file + the call you're making
4. Trace id of a representative span (if visible in the dashboard)
5. Console output with `exporterType: 'console'` if relevant
6. Whether the issue is in tracing, metrics, safety check, or shutdown

## Security

For security issues — do **not** open a public GitHub issue. Email
`security@sedata-ai.tech` directly with details. We'll respond within
1 business day.